Ms. Cell: "I've tried calling your office 5 times today, and the calls keep getting dropped."
Mary: "I'm sorry. What can I help you with?"
Mrs. Cell: "You could get your phones fixed so they don't keep dropping my calls!"
Mary: "Ma'am, usually that's not at our end..."
Mrs. Cell: "Of course it is! I call your office from my cell phone, and the call gets dropped. You think that's a coincidence?"
Mary: "Have you tried calling from a land line?"
Mrs. Cell: "So now you're saying it's MY fault? Is that it?"
Mary: "No, but..."
Mrs. Cell: "Look, I need to..."